Chatfuel is looking for the Director of User Happiness! We need a person who will conceptualize, build, and grow our User Happiness/Support team to be the best in the business.

We are the largest platform for building bots on Facebook Messenger. Bots are pieces of software that help automate communication with humans through messaging applications. Since messengers have become the most heavily used mobile apps, bots have emerged as effective instruments that are changing the world of digital marketing. Our customers use bots for sales and marketing funnel automation, lead generation and nurturing, customer support and communication.

Chatfuel’s bot creators are influencers, celebrities, global consumer brands, large and small businesses, etc. Some of our largest customers include Audi, Mercedes Benz, T-Mobile, MTV, TechCrunch, Reebok, Golden State Warriors, Katy Perry, and many others (see more here: chatfuel.com/bots).

If you are:

  • A selfless driven individual who wants to do nothing but help tens of thousands of users of a top SaaS company all day every day
  • Experienced in building and leading world-class support teams at one of the top companies in their industry
  • Looking to work for a small, but extremely-fast-growing startup that holds a leading position in its space
  • Leading (or have led) customer support service at one of the companies known for their world-class support team

... then you are the one we're looking for!

Your mission:

Establish a scalable User Happiness Organization which performs in such a way that everyone who reaches out to Chatfuel receives a complete and timely answer/resolution to their issue while feeling supported, loved, and valued. :)

You will be responsible for hiring/building your team, organizing support through various channels, setting up the feedback and knowledge-management and knowledge-sharing processes, etc.

Expectations/Competencies:

  • Communication - importance of this needs no explanation
  • Enthusiasm, passion, and excitement for work
  • Ability to develop and manage people and encourage teamwork
  • Efficiency - ability to maximize the ROI
  • Optimism/can-do attitude
  • Honesty/integrity - you do the right thing, speak plainly and truthfully
  • Organization and planning - you plan effectively and focus on key priorities
  • Follow-through on commitments - you live up to verbal and written agreements, regardless of personal cost
  • Analytical skills
  • Attention to detail
  • Persistency
  • Proactivity
  • Aggressiveness (in a positive sense :))

If you fit all the requirements listed above and like the sound of joining our dynamic and extremely close team, then we need to hear from you!

Why Us?

What makes Chatfuel a great place to work? Here are just a few reasons why you should apply to join us:

  • A strong team: we’ll help you improve your skills, grow, and evolve
  • Freedom to create and act: tell us what you’d like to do and do it!
  • Mind-blowing growth: our user base doubles several times a year, and we grow along with it.
  • A great product: our platform helps people and businesses create bots that deliver a meaningful value.
  • Build your own brand: participate in our community forums, help people, and establish yourself as an expert in your field.